Order Issues:

The supplier is responsible for reshipping and refunding in the following cases:
- Received incorrect product or style.
- Received incorrect size.
- Received incorrect color.
- Missing products in the order.
- Actual size differs by more than 3cm from the size chart.

Non-Refundable and Non-Reshippable Cases:
The supplier is not responsible for reshipping and refunding in the following cases:
- Size issues:
- Size does not fit.
- Size is too small/too large.
- Sleeves are too short/too long.
- Size discrepancy within a reasonable range from the size chart.
- Customer dissatisfaction without a specific issue.

Quality Issues:

The supplier is responsible for reshipping and refunding in the following cases:
- Defective products (e.g., malfunctioning zippers, holes, missing accessories).
- Packaging damaged upon arrival.

The supplier is not responsible for reshipping and refunding in the following cases:
- Packaging damaged due to mishandling when opening.
- Product matches the sample, but the customer claims it does not match the description.
- Poor quality (product is not damaged).
- Product matches the sample, but the customer is dissatisfied.

Notes:
- Customers must provide sufficient information about order/quality issues for the supplier to approve and process the order.
- The supplier will approve and process refunds or reshipments.

Please contact our customer service team if you encounter any issues not covered in the policy above. We are committed to ensuring a satisfactory resolution for our customers.

Logistics Issues:

The supplier is responsible for reshipping and refunding in the following cases

Orders not delivered within the specified time frame:
- EU and USA: More than 35 days.
- Other countries/regions: More than 37 days.
- Calendar days from the date of shipment.

Lost in transit:
- The supplier will verify the package status with the courier company.
- Reshipment: Please reconfirm the address with the customer.

Frozen (no tracking updates):
- EU and USA: More than 30 days.
- Other countries/regions: More than 32 days.
- Calendar days calculated from the last update date of the package.

Not delivered:
- If the shipping information is complete and correct.

The supplier is not responsible for reshipping and refunding in the following cases:
- The customer requests a refund after the package is delivered (signed).
- The tracking shows delivered, but the customer did not receive the package and requests reshipment or refund.