Customer Service
Access comprehensive support and detailed policies to ensure a seamless and satisfying experience with PBdropshipping.
FAQs
Find answers to common questions and get quick solutions to your queries.
Return & Shipping Policy
Understand our policies for returns, exchanges, and shipping to manage your orders effectively.
Privacy Policy
Learn how we protect your personal information and ensure your privacy is maintained.
FAQ
What are your working hours?
Our office hours arefrom 9:00 AM to 5:30 PM, Monday to Saturday (Beijing Time, UTC+8). In addition, we have24/7 online customer support available.
Can I get one-on-one consultation?
Yes! Each customer is assigned adedicated account manager who will follow up on your order from start to finish. They will alsoregularly report progress to our sales manager to ensure smooth order fulfillment.
Besides working with suppliers, do you also have your own factory?
Yes, we have our ownfactory in Ningbo, China.
What kind of city is Ningbo?
Ningbo isa major international trade hub on China’s east coast. It has been engaged in foreign trade for over1,000 years. TheNingbo-Zhoushan Port is theworld’s largest port in terms of cargo throughput.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Can I visit your factory in China?
Absolutely! Our factory is located inNingbo, an eastern city in China. You are always welcome to visit us. Our office address isInt'l Conv. & Exhib. Ctr. - No.9 Hall.
How long have you been in the dropshipping business?
We started ourdropshipping agency business in 2018. With years of experience, we have deep knowledge of the supply chain in eastern China. Also, as of2025, we haveover 10 years of experience in manufacturing with our own factory.
Why should I choose your company over other dropshipping agents in China?
While we may not be as large assome of the top-tier dropshipping agents in China, we providebetter control over local suppliers andlower operational and marketing costs. This allows us tooffer you the most competitive prices. As you know, when product quality and shipping speed are similar,price is king.
Which countries or regions do you work with?
We have stable and long-term partnerships with businesses inEurope, America, and Southeast Asia. We are also activelyexpanding into the African market, aiming to do business with customers worldwide.
Do you offer any discounts for first-time customers?
Yes! We providefree quotes, and for new customers, we offera 5% discount on the first order.
What is your service philosophy?
Our goal is tohelp customers get the best products and shipping solutions at the lowest possible cost.
How fast can you ship from China after I place an order?
If the product is fromour own factory, orders placed before5:00 PM will beshipped out the same day. If the product is sourced fromour suppliers, we canarrange shipment from Ningbo Port within 3 days at the fastest.