We process over 10,000 orders on average per day and can handle up to 30,000 orders during peak seasons (data as of August 2023).

PB Dropshipping is located in Ningbo, a port city in eastern China near Shanghai. It has one of the busiest international ports in the world.

Absolutely! Dropshippers are our primary clients. Visit our website to learn more about our services at www.pbdropshipping.com.

We currently have over 50 excellent team members—and we’re still growing!

At PB Dropshipping, we highly value customer experience, which is why we only take on clients when we have enough capacity to provide excellent service. Quick response customer service is crucial in this fast-paced industry, and we take it seriously. Enjoy a personalized fulfillment experience and enhance the efficiency of your e-commerce business.

Fast shipping is another significant advantage of working with PB Dropshipping. We also provide discreet tracking, ensuring your parcels contain no information originating from China.

Over the years, our business has grown significantly without traditional advertising. We rely on word-of-mouth and our excellent reputation to attract new clients.

Quality control is often a pain point in e-commerce, which is why we only work with reputable manufacturers. If suppliers fail to meet our standards, we seek new sources. In addition to internal quality control, we are happy to arrange sample deliveries or send videos/photos of the products to ensure our clients sell what they intend to sell.

We can provide high-quality training services for new sellers, but please note that there is an additional fee for training.

To protect the competitive advantage of PB Dropshipping's clients, we do not provide a bestseller list or product catalog. Clients send us links or product images for our team to source.

We do not publish a product inventory catalog. If the products you request a quote for are in stock, you will benefit from faster same-day pickup and packaging services.

If you can find the product on AliExpress, there is a high likelihood we can find the manufacturer. As long as the product is still in production and there are no exclusive manufacturing contracts or trademarks, our sourcing team can almost always locate the product.

The handling of IOSS for Euro customers depends on specific VAT notifications. We will manage this process according to the relevant VAT guidelines.

You can contact us directly through the Skype, WhatsApp, or Email icons on our website.

Once onboard, our fulfillment team agents will guide you in adding products to your store—it's very simple! Use the Skype, WhatsApp, or Email icons on our website to directly contact a PB Dropshipping representative.

The allocation of our fulfillment team considers availability. The number of clients a team manages typically depends on the client's fulfillment volume and needs. Ensuring a great customer experience and a healthy work environment are crucial to us, so we avoid overburdening our teams.

Skype is our primary platform. WhatsApp and Slack are also popular with our clients. Prefer another method? Let us know, and we'll do our best to accommodate!

Once you join and are assigned a fulfillment team, the team will guide you through simple steps to connect them to your store.

The PB Dropshipping team can assist with filling in SKU information. However, some Shopify stores require the SKU field to be filled and cannot be left blank. If it is a required field, it is best for the customer to fill in the SKU in the format "Product Title + Color + Size" beforehand.

Yes. Bundled orders receive discounts as they do not incur additional barcode fees for extra packages. However, charges are still based on weight.

Delivery/processing time typically ranges from 1-3 days, depending on the manufacturer's responsiveness. The fulfillment team will inform you of any production delays before your customers make a purchase. Free stock will be provided for popular items, unlocking same-day pickup and packaging.

MaBang ERP 3 is our fulfillment team's preferred software—one of the most powerful ERPs on the market. Customers can also choose to send .CSV files.

Quotes are processed after receiving product information, usually in the form of AliExpress links, Shopify links, or detailed photos. Alibaba links are preferred as they contain detailed product information, helping our agents find manufacturers. Once a manufacturer is found, our agents will communicate with your fulfillment team via Skype, WhatsApp, or Slack and provide an all-inclusive quote to package and ship the desired products to the destination country. You only pay the quoted price, nothing more.

Everything. The quote you receive from PB Dropshipping includes the cost of goods, shipping, and any other fees. What you see in the quote is all you need to pay.

Yes. We provide size charts and adjusted size charts tailored to your target market. Clothing labels can also be adjusted accordingly.

If our agents are connected to your store, fulfillment will be handled automatically. If there are any alerts that require your attention, you will be notified immediately.

Absolutely! We are happy to continue working with any supplier relationships you have established and plan to maintain.

For ongoing orders, bulk purchasing can be arranged. Bulk purchases must be paid for in advance, and customers will receive updated inventory information. New clients cannot purchase bulk products until notified by the fulfillment team.

Share details about your shipping policies, item returns, or customer service.

Extended payment terms can be arranged on a case-by-case basis. For customers with stable orders and a long-term partnership, extended payment terms can be offered to help improve cash flow.

Payment must be confirmed before parcels are shipped.

Yes, we do. We can provide any packaging you desire, including logos, custom inserts, and cards. We'll help you create a memorable unboxing experience for your customers. The fulfillment team will inform you of the required images and files for printing. The daily order quantity for custom packaging is 100 orders.

Please consult our sales representative for detailed information on custom packaging options.

Products are shipped with the original equipment manufacturer's packaging, and clothing is sent in blank mail bags. Products are then packed in blank cartons or standard mail bags without any Chinese characters.

Premium lines are available for select routes and offer faster delivery at a higher cost compared to standard lines. Prices depend on the destination country, as well as the size and weight of the parcels.

Shipping costs are calculated per shipment. Factors such as parcel size, weight, and destination are considered. The all-inclusive product quote provided by our sourcing agents includes all shipping fees and handling charges.

YunExpress routes have a success rate of over 98% for on-time deliveries. The average is updated monthly based on real global data.

YunExpress is our main courier service, and shipping times depend on the destination country. As of May 2024, the global average is 8 calendar days.

YunExpress does not accept liquids over 500ml, counterfeit products, hazardous materials, and prohibited items (such as pure batteries, banned liquids, explosive powders, firearms, and ammunition). Products with built-in batteries and accompanying batteries are accepted.

Please visit here to learn about our policies and download free policy templates for your store.

The cost of returning products to China is too high. Please refer to PB Dropshipping's return policy for more details.